Privacy policy:

PROCESSING OF PERSONAL DATA

OÜ TRANSLAINE CARBUILDING, the operator of the translaine.ee website, is the controller of personal data.

PERSONAL DATA PROCESSED

The following data may be processed:

– first and last name, telephone number, email address;

– delivery address;

– bank account number;

– order and payment details (including purchase history);

– customer support communications.

PURPOSE OF PROCESSING PERSONAL DATA

Personal data is used:

– to manage and deliver orders;

– to compile purchase history summaries and analyse customer preferences;

– to refund payments (bank account details);

– to communicate with customers and resolve problems related to the provision of services;

– to analyse the technical operation and user experience of the online store (e.g. IP address, device information).

LEGAL BASIS

Data is processed to perform the contract between the customer and OÜ TRANSLAINE CARBUILDING and to comply with legal obligations (e.g. accounting, consumer disputes).

DISCLOSURE OF PERSONAL DATA

Personal data may be disclosed:

– to customer service to resolve questions relating to purchase history;

– to the transport company to deliver the goods;

– to the accounting service provider;

– to IT service providers where necessary for the operation of systems or the storage of data.

ACCESS TO AND RECTIFICATION OF DATA

Customers have the right to access and rectify their data by contacting customer support at info@translaine.ee.

WITHDRAWAL OF CONSENT

Where data processing is based on the customer’s consent, consent may be withdrawn at any time by sending an email to info@translaine.ee.

RETENTION

Personal data is retained as follows:

– purchase history for up to 3 years;

– data required for accounting for up to 7 years;

– payment and dispute data until the claims have been resolved or the limitation period has expired.

ERASURE OF DATA

To have data erased, a request to that effect must be sent to info@translaine.ee. The request will be answered within 30 days at the latest, with further information and a timetable.

DATA PORTABILITY

Requests for the transfer of personal data submitted by email will be fulfilled within 30 days. Identity will be verified beforehand.

DIRECT MARKETING

Email addresses are used for direct marketing only if the customer has consented to this. To opt out of marketing messages, click the link in the email footer or contact info@translaine.ee.

DISPUTE RESOLUTION

Disputes relating to the privacy policy are resolved through the customer support of OÜ TRANSLAINE CARBUILDING (registry code 12887862), located at Tänassilma tee 67, Tänassilma, 76406 Harju County, tel. +372 565 5500

Supervisory authority: Estonian Data Protection Inspectorate (info@aki.ee).